Introduction to Terms and Conditions of Reserving a Safari with Lelwat Jungle Guides

Welcome to Lelwat Jungle Guides, where we are delighted to assist you in planning your safari adventure in Tanzania. Our Terms and Conditions are designed to ensure clarity and transparency throughout your reservation process. Please review the following information carefully to understand the guidelines and expectations for booking with us. Should you have any questions or require further clarification, our team is here to assist you every step of the way.

Booking & Payment Terms

Your booking request must be made in writing and a 20% deposit is needed. The balance must be remitted at least before safari commences. All the payments should be *FREE FROM BANK CHARGES.

Children Policy

Children under 12 sharing a room with two adults pay 50% – 70% of the rate quoted except on air, rail, safaris, adventure programmes or balloon safaris. Children under 7 are prohibited in tree hotels and most tented camps. Some wildlife lodges and tented camps accommodate a maximum of 2 persons. Other restrictions may apply from time to time. Children’s rates are available on request. Children under 5 years are not permitted on balloon flights.

 Cancellation Policy

Reservations that are cancelled, reduced in length of stay or reduced in numbers are subject to Cancellation and No-Show fees if cancelled within 60 days of the arrival date.

> ALL RATES ARE QUOTED WITHOUT EASTER, XMAS AND NEW YEAR SUPPLIMENT – PLEASE CHECK ON THIS WHEN BOOKING THE SAFARIS.
> The rates quoted are subject to change without prior warning or should there be any increases in Park Fees, Fuel, or Vat, Third Party Services or any other circumstances beyond our control in the countries featured in this quote/booking.

Before 60 days 5% Admin charges will apply.

• 60 days to 30 days prior to arrival: 50%
• 29 days to 02 days prior to arrival: 100%
• Within 48hrs: 100%
  Subject to Hotels and lodges Cancellation fees to apply.

Tour Leaders

Drinks

On safari half litre mineral water bottle will be provided per person per day.

Baggage Allowance

Baggage is restricted to 15kg per person on the domestic flights within East Africa. Soft-sided luggage or duffels are preferable to hard luggage for storage on safari vehicles and on aircraft used within Africa. Large suitcases of dimensions greater than 24″ x 17″x 7″ are impossible to store in vehicles and on aircraft and should not be used. (Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance for members is strongly recommended).

Responsility

We acts as agent for hotels, transportation services and facilities provided by other parties, firms or corporations and cannot be held responsible for delays, loss, damage, injury or accident, change of itineraries which may occur through the negligence of any individual or company entrusted with such service.

Force Mejeure

The Company cannot accept any liability or pay any compensation in respect to delays or lack of performance affected by ‘force majeure’. Force Majeure means any event which the Company has no control over and even in circumstances where all due care was taken the event could not have been avoided or foreseen. This includes events such as war, or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, and all similar events outside the Company’s control.

Insurance

Clients are strongly advised to take out adequate insurance against all risks for an adequate sum. The Company does not undertake to provide medical care (except to call in the flying doctors transfer service in Kenya and Tanzania) and the Company does not accept liability for any inadequate care provided.

Law

The Company’s contract will be governed by and constructed in accordance with the law of Tanzania. So, each party irrevocably submits to the authority of the Tanzania courts to settle any dispute or matter arising under this contract.